Protecting Consumers

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

Maryland PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 26 years, Maryland PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. One year, our research led to the recall of a cloth children’s book that we found contained lead.

BIGGER BANKS, BIGGER FEES

In April, Maryland PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Issue updates

Blog Post | Consumer Protection

As House Holds Oversight Hearing, 340 Groups Call For Defense of CFPB | Ed Mierzwinski

Today, Consumer Financial Protection Bureau Director Richard Cordray will present the CFPB's sixth semi-annual report to the House Financial Services Committee, whose majority members have been harsh critics of the successful consumer agency. Americans for Financial Reform, joined by the state PIRGs and a total of 340 national, state and local groups, sent Congress a letter explaining why the idea of the CFPB needs no defense, only more defenders.

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News Release | U.S. PIRG | Consumer Protection

FCC NET NEUTRALITY ORDER PROTECTS THE OPEN INTERNET

Today the FCC took not one but two critical actions to make sure that the Internet works for everybody. First, it issued a "Net Neutrality" order guaranteeing a free and open Internet. This Internet freedom order will prevent the phone and cable companies from granting fast lanes or other preferences to already powerful firms. The FCC also acted to override state laws that prevented local governments from building out broadband networks to compete with the phone and cable companies.

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Blog Post | Consumer Protection

Coalition Launched To Protect Retirement Savings from Wall Street Loopholes | Ed Mierzwinski

We've joined AARP, the Consumer Federation of America, AFL-CIO, Americans for Financial Reform and other leading groups to support an imminent Department of Labor rule to require retirement advisors to put consumers first. Wall Street brokerages and insurance companies have already launched a fierce lobbying attack, since they've been using loopholes to put themselves first to the tune of an estimated $17 billion/year by pocketing what should be your retirement income.

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Marylanders Tell Regulators: Reject the Exelon Takeover of Pepco

Marylanders from across the state registered their opposition to Exelon’s takeover of Pepco on the final day for public comment on the proposed merger before the Maryland Public Service Commission.

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Blog Post | Public Health, Consumer Protection

Testimony: Supporting a Ban on Sales Receipts Containing BPA | Matthew Wellington

Maryland PIRG, Alliance of Nurses for Healthy Environments, Maryland LCV,  Maryland Environmental Health Network, and Food & Water Watch support the passage of SB 175, a bill to ban the use of BPA in sales receipts.

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News Release | Consumer Protection

Credit CARD Act Saves Consumers $12.6 Billion Annually

On May 22, the fifth anniversary of the Credit CARD Act of 2009, consumer advocates applaud the Act’s success in saving Americans billions of dollars in predatory and excessive fees. By one estimate, the CARD Act has saved consumers $12.6 billion annually in lower fees and interest charges; a recent report from the Consumer Financial Protection Bureau identifies nearly $4 billion annual savings in fees alone.

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News Release | Maryland PIRG Foundation | Consumer Protection

Report: Spirit Is Most Complained-About Airline

The report, “The Unfriendly Skies: Five Years of Airline Passenger Complaints to the DOT” analyzes complaints to the U.S. Department of Transportation’s Aviation Consumer Protection Division about major U.S. airlines from 2009-2013. The report found that most complaints are about delayed or canceled flights, which were the top complaint category each year and have trended upward overall.

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News Release | Maryland PIRG Foundation and Maryland PIRG Students | Consumer Protection

SURVEY SHOWS MARYLAND STUDENTS OPTING OUT OF BUYING TEXTBOOKS

Today, a survey released by Maryland PIRG and the Student Government Association at the University of Maryland shows that 65% of student consumers have opted out of buying a college textbook due to its high price, and nearly half say that textbook costs can dictate whether they take a course.

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News Release | Maryland PIRG Foundation | Consumer Protection

Report: Citibank Most-Complained-About Credit Card Company in Maryland

Maryland consumers file more complaints about Citibank than any other credit card company, according to a report released today by the Maryland PIRG Foundation. The report, which looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database, also found that Maryland consumers are the third most likely to file credit card complaints.

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News Release | Maryland PIRG | Consumer Protection

New CFPB rules will protect homebuyers and homeowners

On Friday, January 10, new Consumer Financial Protection Bureau (CFPB) rules will go into effect that will help protect homeowners and homebuyers from the mortgage abuses that led to the housing crisis. In particular, consumers will get protections from lenders that make risky loans without checking a borrower’s income, assets, or ability to repay a loan.

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Report | Maryland PIRG Foundation | Consumer Protection

TROUBLE IN TOYLAND

The enactment of the Consumer Product Safety Improvement Act (CPSIA) of 2008 made great strides in toy safety and strengthened the ability of the Consumer Product Safety Commission (CPSC) to protect consumers, including the littlest consumers—children. Although policymakers delayed implementation of its most stringent lead standard rules and enacted some narrow exceptions in 2011, on the whole the law has been protected from attempts to undermine it.

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Report | U.S. PIRG Education Fund, Maryland PIRG Foundation | Consumer Protection, Financial Reform

BIG BANKS, BIGGER FEES

Over the last six months, state PIRG staff conducted inquiries at 250 bank and 116 credit union branches in 17 states and the District of Columbia and reviewed bank fees online in these and 7 other states. This report, “Big Banks, Bigger Fees: A National Survey of Fees and Disclosure Compliance,” examines the following questions:

 How easy is it for consumers to shop around? Are banks complying with the Truth In Savings Act, which requires disclosure of a schedule of account fees to prospective customers?

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Report | U.S. PIRG Education Fund | Consumer Protection

TOTAL FOOD RECALL: UNSAFE FOODS PUTTING AMERICAN LIVES AT RISK

Despite government commitments to address the problem, food recalls are on the rise and our food safety systems are broken, according to a new report by U.S. PIRG. 

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Report | Common Cause | Consumer Protection, Democracy

TOXIC SPENDING

Since passage of the Toxic Substances Control Act in 1976, the debate over disclosing and reducing the risks that certain chemicals pose to human health and the environment has been dominated by two important trends. First is the growing body of evidence that certain chemicals are harmful to human health, and the growing number of chemicals in daily use whose effects on human health have not been fully studied.

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Report | Maryland PIRG, WTC, Safer States | Consumer Protection

Hidden Hazards in the Nursery

Parents expect the products they buy for their babies to be safe. But new testing of 20 baby and children’s products, including bassinet pads, nursing pillows, changing pads, and car seats, has found toxic flame retardants in 85% of the items.

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Blog Post | Consumer Protection

We oppose merger between giants Comcast & Time Warner Cable | Ed Mierzwinski

We have joined the Consumer Federation of America in a petition to deny the merger of cable/Internet giants Comcast & Time Warner Cable.

 

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Blog Post | Consumer Protection

The CFPB at Three: A Child Prodigy | Ed Mierzwinski

The Consumer Financial Protection Bureau turned just three years old Monday, July 21st, but when you look at its massive and compelling body of work, you must wonder: Are watchdog years like plain old dog years? Is the CFPB now a full-sized, 21-year-old adult?

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Blog Post | Consumer Protection

CFPB Faces A "Death of a Thousand Cuts" Today | Ed Mierzwinski

Today, at 10 AM, the U.S. House Financial Services Committee considers a package of over a dozen anti-consumer, anti-investor, anti-taxpayer bills. U.S. PIRG and other members of Americans for Financial Reform have urged a no vote on all the bills targeted at weakening the Consumer Financial Protection Bureau (CFPB).
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Blog Post | Consumer Protection

Credit CARD Act Turns 5, A Big Success Story | Ed Mierzwinski

The Credit CARD Act of 2009, which had its 5th birthday on May 22, is a government success story that cleaned up a Wild West credit card marketplace by eliminating unfair tricks and traps without destroying the market. Despite “sky is falling” claims of impending doom from industry apologists at the time, the credit card industry is still strong and consumers can choose from a variety of cards.

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